Nga88 Privacy Policy —
Your Data Is Safe With Us

1 Introduction

Nga88 is trusted by millions of users across Bangladesh. We believe trust is built on transparency — and transparency starts with data protection. This Privacy Policy provides a full account of how nga88 collects, processes, and safeguards users' personal information.

By using the nga88 platform, you are considered to have agreed to this Privacy Policy. We recommend reading it carefully before creating an account. If any section is unclear, our support team is always ready to help.

2 What Data We Collect

Nga88 only collects data that is necessary to deliver our services. Collecting unnecessary or excessive information goes against our policy. The types of data we collect are described below.

3 How Data Is Collected

Nga88 collects user data through several methods. In every case, informed consent is obtained from the user.

• Information entered directly into the registration form.
• Documents uploaded during the KYC verification process.
• Payment information collected during deposit and withdrawal transactions.
• Device and browser information collected automatically while using the platform.
• Usage data collected through cookies and tracking technologies.
• Information provided during chats or communications with our support team.
• Information received from third-party KYC services for identity verification.

4 Purpose of Data Use

Nga88 uses your data only for specific, legitimate purposes. No data is ever sold commercially to third parties.

• Creating, verifying, and managing your account.
• Processing deposit, withdrawal, and bonus transactions.
• Detection of fraud, money laundering, and other unlawful activities.
• User gaming behavior is monitored to ensure Responsible Gaming standards are upheld.
• Sending important updates, promotions, and notifications.
• Dispute resolution and customer support services.
• Compliance with regulatory reporting and legal obligations.
• Improving service quality and delivering a personalized experience.

5 Data Sharing with Third Parties

Nga88 may share data with third parties only in limited circumstances and for legitimate reasons. Any such third party is required to adhere to the same privacy standards.

• Payment Processors: With approved payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• KYC Partner: With approved identity verification services for identity and age verification.
• Game Providers: Limited data required for game operations is shared with licensed game providers.
• Law Enforcement Agencies: When required by a court order or a lawful request from a regulatory authority.
• Security Partners: To prevent fraud and cyberattacks.

6 Data Protection Measures

Nga88 uses industry-leading technology to protect your privacy. Our security systems are continuously updated to guard against emerging threats.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Payment information is stored on a separate secure server in compliance with PCI-DSS standards.
• Regular security audits and penetration testing are conducted.
• Automated alerts are triggered in the event of suspicious login attempts or unauthorized access.
• Database access is restricted to authorized personnel only, and all access is logged.
• Two-factor authentication (2FA) is supported and recommended for all accounts.

7 Cookie Policy

Nga88 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Used to analyze page loading and user experience.
• Functionality Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: For collecting platform usage statistics.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

8 Your Rights

As an nga88 user, you have important rights over your data. nga88 is committed to upholding those rights.

9 Data Retention Period

Nga88 does not retain your data beyond what is necessary. Each category of data has its own defined retention period.

• All data is retained for as long as the account remains active.
• Even after account closure, transaction data may be retained for up to 5 years to meet legal obligations.
• KYC data may be retained for an extended period as required by law.
• Support chat logs are typically retained for up to 2 years.
• Upon expiry, data is securely deleted or anonymized.

10 Protection of Minors

Nga88 is strictly for users aged 18 and above. We do not knowingly collect data from minors, and they are not permitted to create accounts.

• Age verification is mandatory at registration.
• Any account found to have been opened by someone under 18 years of age will be terminated immediately.
• Any data collected from a minor will be deleted immediately upon discovery.
• nga88 reserves the right to request additional age verification if there is any doubt.

11 Policy Changes

Nga88 may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered mobile number or email.

• Changes take effect from the date the new policy is published.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of the page always reflects the most recent version.

12 Contact

Contact us for any questions, complaints, or requests to exercise your rights under this Privacy Policy.

• Email: [email protected]
• Live Chat: Click the chat icon on the platform.
• Support Hours: 24/7, 7 days a week.